Ignata Commercial

We help commercial organisations retain their competitive edge, with truly creative, consistently effective and award-winning recruitment solutions.

Commercial acumen – creative solutions

Commercial organisations need talent with a keen eye on the bottom line but the creativity and innovation to do things differently. They need staff with a customer-centric approach and the right cultural fit. Ignata is an expert at striking these balances.

Our experience

We are experts in finding the best commercial talent in the market, with numerous case studies that reflect the quality of our service and delivery metrics. From individual hires to award winning multi-geography, cross-function, volume recruitment campaigns, our scope in commercial sectors is second to none.


What makes us different

We have a reputation for going the extra mile for our clients, delivered through dedicated regional teams of high quality consultants who have work experience within the industries they are recruiting from and within. They know the importance of finding customer-centric, quality talent for each business and work collaboratively with clients to provide an honest and pragmatic approach to finding the right talent and building trusted and long-standing relationships.


Focusing on three distinct models: modular RPP, campaign management and contingency recruitment, we ensure that you have access to the benefits of all of our expertise, whichever model you choose to engage with us on. You will have access to award-winning consultants; technologies; testing suites; EVP tools and management; and recognised innovation when it comes to candidate attraction, acquisition and assessment. 

View our solutions


We take our candidate charter very seriously, from supporting you in maximising your brand through a compelling cv, through to helping guide you through the recruitment process and building your confidence throughout. We have self-help tools that allow you to build your knowledge and experience and ultimately we can give you access to some of the UK’s most iconic brands.


We recruit the following roles

  • Heads of Operations and call centre
  • Team leaders and section managers
  • Resource planning roles
  • Call centre advisors
  • Shared service operatives
  • Complaints and call handlers
  • Administrative and reception roles
  • Scanning and data entry roles

Latest commercial insights

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We initially used Ignata on an informal PSL basis alongside other agencies – this was a trial as we wanted someone to take the volume call centre roles we hired as seriously as the higher value specialist roles that seemed to get the greater attention. The benefits we are seeing as an organisation are nothing short of phenomenal. As we've grow, so has our partnership with Ignata. We have been supported strategically by Matt and his management team and tactically the delivery has been perfectly executed. We are developing a strong employment brand in the marketplace and look forward to where else we can take this journey in the future.

Head of Operations, Risk Management Solutions business