The retail industry is in a state of flux. While certain traditional bricks-and mortar brands face ongoing strife, digitally-savvy new kids on the block are some of the biggest business success stories of recent years. But, online retail is old news now. Having a slick eCommerce offering is still a key part of the retail equation, but the picture has become more complex by the rise of things like responsive mobile devices, IoT, and augmented and virtual reality.
Omnichannel unlocks opportunities for revenue growth and brand awareness, but the intricacies of delivering it across the entire business requires a new approach to talent acquisition to ensure you have the right skills to implement change. In this whitepaper, we provide some guidance on the benefits of Omnichannel for your business and how you can build the ultimate dream team.