High volume recruitment for a retail bank

Our client

Built on solid foundations that have provided outstanding products and exceptional service for over 30 years, this ‘challenger’ bank offers a range of financial services, from current accounts to insurance, savings products to credit cards; and have the widest selection of travel money currencies available on the high street.

The service they deliver aims to be an expert, friendly and truly focused on the customer and look to build lasting relationships with everyone who banks with them.


After working with a leading retail bank demonstrating credibility in executive search mandates, we were asked to introduce and competitively tender for a volume recruitment campaign.This meant transitioning 270 FTE in a 3 month period from Manila and Mumbai to their corporate head office in the North West. 


10:1 assessment to hire
40% no-show rate
Lack of belief in the recruitment strategy


1.4:1 assessment to hire
1% no-show rate
0% agency use
Selected as the recruitment partner of choice
£multi million savings

The journey to date

We have delivered 300+ FTC roles into their complaints department within 12 weeks, as well as hiring over 1000 agency temps. This led to us becoming a strategic partner and subsequently hiring for their branch network openings to place 550 FTE staff in satellite stores - in the first six weeks we had already placed 104.

Working with Ignata has been so successful due to their focused delivery, honesty and cost structure, an unusual combination for a recruitment company. We strongly recommend them as a recruitment business partner.”

HR Business Partner

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