Financial Services case study

RPO partnership with leading financial services client

Our Client

Following a major competitor acquisition, we were approached by a market-leading services business to recruit six new finance staff. Due to their current team underperforming and the level of internal change, the project needed to be treated with the strictest of confidence pending a formal announcement.

Initial scope


branch network hires per annum


contact centre, lending and savings hires per annum


head office and specialists per annum

The journey to date

242 branch network hires

284 contact centre, lending and saving operation's hires

158 head office and specialist hires

Comprehensive EVP deployment

Deployment of a bespoke candidate engagement portal

Multimillion pound recruitment savings


interview to hire ratio

reduced time to hire

successfully placed

reduced cost per hire

Less than 1% agency usage

PEV compliance

Reduction in attrition from 29% to 9%

We had arrived in a situation where vacancy numbers in our operational areas had reached an untenable level and I needed to do something very quickly to ensure we brought the vacancy numbers down to an acceptable level, whilst maintaining the quality of hires.

Ignata rose to the challenge with enthusiasm, focus and most importantly flexibility. This approach resulted in us implementing a process which responded to the needs of our growing organisation. Matt and his team engaged with business stakeholders and my operational recruitment team in a way that reassured all parties that we could achieve success in a very short period of time.

Ignata go above and beyond at every opportunity. We consistently get great feedback from our employees who have come through the process with Ignata when they complete our recruitment questionnaire at our corporate induction.

Ignata are viewed as a true partner to us and an extension to my internal recruitment team – a situation that many recruiters claim to be in but very rarely are!


Senior Recruitment Manager

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