High volume recruitment for a retail bank

Our client

Built on solid foundations that have provided outstanding products and exceptional service for over 30 years, this ‘challenger’ bank offers a range of financial services, from current accounts to insurance, savings products to credit cards; and have the widest selection of travel money currencies available on the high street.

The service they deliver aims to be an expert, friendly and truly focused on the customer and look to build lasting relationships with everyone who banks with them.

Initial scope

After working with a leading retail bank demonstrating credibility in executive search mandates, we were asked to introduce and competitively tender for a volume recruitment campaign.This meant transitioning 270 FTE in a 3 month period from Manila and Mumbai to their corporate head office in the North West. 

The journey to date

We have delivered 300+ FTC roles into their complaints department within 12 weeks

As well as hiring over 1000 agency temps.

Hiring for their branch network openings to place 550 FTE staff in satellite stores

In the first six weeks we had already placed 104.


Assessment to hire improvement

No show rate improvement

0% agency use and selected as recruitment partner of choice.

Previous assessment to hire 10:1 to the achieved 1.4:1

1% no show rate achieved from the previous 40%

From lack of belief in the recruitment strategy to 0% agency use and selected as the recruitment partner of choice generating £multi million savings

Working with Ignata has been so successful due to their focused delivery, honesty and cost structure, an unusual combination for a recruitment company. We strongly recommend them as a recruitment business partner.

HR Business Partner

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